"Well CRM is basically a training. It's a little bit difficult to put in words and to explain because it's a training concept and I'm not really a specialist on CRM, by the way I never even took this course, but I have some idea of what it is and so I'll give you some thoughts on it...
CRM is basically this training for pilots and crewmembers and also ground staff nowadays, to interact better, to work cooperatively better and therefore enhances safety...